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Upstairs at the Grill
Upstairs at the Grill

Upstairs at the Grill Details

  • Dining Style: Casual Elegant
  • Website: http://www.upstairsatthegrill.co.uk
  • Email: hello@upstairsatthegrill.co.uk
  • Phone: 01244-344883
  • Hours of Operation:
    Lunch: Friday - Saturday: 12.00pm - 3.00pm, Sunday: 12.30pm - 5.00pm
    Dinner: Monday - Saturday: 5.00pm - 10.30pm, Sunday: 5.00pm - 9.30pm
  • Payment Options: AMEX, MasterCard, Visa
  • Cuisine: Steak
  • Executive Chef: Slawomir Grzegorzewski
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet, Bar Dining, Full Bar, Late Night, Non-Smoking Area, Non-Smoking Restaurant, Private Room, Smoking Area, Wheelchair Access, Wine
  • Private Party Facilities: Private dining room available for up to 10 guests. Exclusive Hire available for up to 75 for an informal celebration or 40 for a sit down meal. Please contact Katie Hearse directly for all enquiries.
  • Private Party Contact: Katie Hearse 01244 344883

Getting there

  • Parking: Street Parking
  • Parking Details: NCP Car Park Nearby (1 Minute walk, On Street Parking
A word from Upstairs at the Grill
Upstairs at the Grill is influenced by both sides of the Atlantic Ocean. It blends the quality and charisma of an upmarket Manhattan steakhouse using rare breed beef with the best that local, seasonal produce has to offer. The Upstairs bar has been designed as the perfect spot to enjoy a long sophisticated cocktail while being tempted by both the menu and the sommelier's lengthy wine list. Downstairs the grill itself has been created to seduce, giving a dining experience not to be forgotten. Upstairs at the Grill has the air of a private dining club, where guests are invited to forget about the outside world and lose themselves in the decadence of the interior, the flavours of the food and the excellent collection of award winning wines from around the world.Continued
Foodspotting photos
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Awards voted by toptable diners
  • Diners' Choice WinnerBest Value
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Ambience
Diner Reviews
  • "Amazing 'Saturday Steak and Chips' Beautifully cooked, fabulous service...Will be visiting again :)"
    dined on 12/04/2014
  • "We recently had a meal at Upstairs at the Grill. Staff were extremely welcoming the moment we walked through the door. The bar upstairs and surroundings were extremely pleasant with low lighting and beautiful decor.The bartender was extremely knowledgable and we enjoyed a couple of drinks before our meal. We were shown the different cuts of steak and our orders taken.We were taken downstairs to our table and had our meal.My partner had the pan fried scallops as a starter.This was very disappointing for three tiny scallops and two mushrooms, he doesn't eat mushrooms and they were not listed on the menu, for £12.50! He then had monkfish and whilst it was beautiful, a small portion.My meal was lovely. We would visit again, but have the steak!"
    dined on 02/04/2014
  • "I have been to this resturant a few times and have always enjoyed. However this time waa disappointed with the service. Would consider coming again and hope that the service was a one off. Waiting an hour to be asked if we want dessert is nit great"
    dined on 03/04/2014
  • "I was recommend this restaurant by a friend. IM so glad i booked as the place itself is quite small but it is a lovely relaxing environment with beautiful decor. The service was fantastic. The people r very knowledgeable about their menu especially the meat and they take the time to show and explain all the cuts. The drinks menu is like a story book of cocktails vodcas and a wonderful selection of whisky. The food is amazing and i havnt had a meal as good in a long time. Very impressed and will be going back."
    dined on 31/03/2014
  • "We have no idea what the upstairs is like but downstairs where we were seated is referred to as the main restaurant. It was a little cramped, proximity to the kitchen and transit area is not recommended. The restaurant was unusually hot and airless for the time of year, eventually the front door was opened, not really the answer. Our table was literally dripping wet as we found out when we were seated, the water dripping onto our clothing. We complained and the table was dried off by the staff who comforted us by pointing out that the tables were cleaned between sittings. Our expensive bottle of fizz was clumsily opened away from the glasses, some spilling onto the floor but no comment from the staff. Oh! and the food was average."
    dined on 30/03/2014
  • "When cooked properly, rib-eye steak (for me) is the best tasting cut of meat available. The biggest problem I have is finding anywhere that knows how to prepare it properly. The chef at Upstairs at the Grill knows exactly what to do with it. The greeting is always friendly and genuine, the process of choosing your cut and having pre-dinner drinks in the upstairs bar is very relaxed. The staff are extremely helpful and happy to talk you through what's available and offer advice if you have any doubts, and the preparation and presentation of the steak is just fantastic. There is a nice selection of side orders to personalise your meal and the wine list is pretty special too!"
    dined on 29/03/2014
  • "We were lead up to a beautiful bar area and seated, one of the waiters then sat down with us and went through the Wine list, the menu and what specials etc they had for the day.We even had a lesson on the cuts of meat they provide, how cooked etc so I now know every steak you can imagine!Once decided on what we were having, when our starters were ready we were taken back down and seated in the gorgeous restaurant and served straight away.I went for the Special lunch time menu which was incredible and also incredible value for money!!! I had a Cease'r salad to start and Steak and chips for the main, all for just £11! Bargain! Amazing food, felt very special and WILL be returning, So if you want to impress this is the place to be!"
    dined on 29/03/2014
  • "I had seen some great revues on Upstairs at the Grill and so went with high expectations - I was not disappointed! The special lunch offer was great value for money, and the service was friendly and efficient. My steak was delicious and cooked just as I had ordered it. Great ice creams also!"
    dined on 28/03/2014
  • "This really was a cut above: first class treatment from the minute we walked in from all the staff who were really attentive but not overbearing. Love the bar upstairs as relaxed environment to look through extensive drinks menu. Also had a talk about the cuts of meat and their personal recommendations which really opened our eyes to new things. Steaks were amazing as were the sauces (we went for bernaise and my partner had Stilton which was delicious) The staff recommended three sides which is about right as we didn't have a starter. All in all, feel so lucky to have his place on our doorstep and we're definitely be back!"
    dined on 28/03/2014
  • "Excellent food and service. Menu limited but it is a grill."
    dined on 26/03/2014
  • "This was our fifth occasion dining with Upstairs at the Grill, having discovered it a year or so ago. Because it was a special occasion, celebrating my wifes Birthday, I knew it was the best choice local to us in Chester for excellent atmosphere, food and service. The staff are always welcoming, informative and attentive and on this occasion went beyond our expectations with a complimentary glass of champagne, along with hand drawn and written Birthday card left on our table. The food was mouth wateringly divine, as ever, and the staff were always on hand to ensure all we had to do was relax and enjoy the evening. As a business owner myself, this is exactly the type of establishment I would aspire to run if I were a restaurateur!"
    dined on 23/03/2014
  • "2nd visit here and it didn't disappoint. Very welcoming friendly staff, not overbearing but just right. The food is lovely. Steaks are delicious and cooked properly exactly how you like them. Fabulous range of drinks including speciality gins and cocktails. It's only a small venue, bot times we went we were downstairs however the upstairs did appear to be used. You need to book well in advance to get the time/date that you want, always a good sign. It's not the cheapest place but you do get what you pay for in terms of the quality of the whole experience. There are also very good value lunch offers on Friday, Saturday and Sunday. Highly recommended."
    dined on 23/03/2014
  • "I have never been anywhere that offers such good service, yet every member of staff felt friendly and welcoming. I find that most places that offer such good service normally have quite cold and scripted staff- but not here! You feel from the moment you walk through the door for the first time that it's your regular visit. All the staff seem to really enjoy working there and take real pride in what they do. The food and presentation is excellent too, with every little detail thought of! All round this has been a great experience and one I believe everyone must try if they are visiting Chester."
    dined on 20/03/2014
  • "Right from the start we were made to feel welcome and were given water to drink which was topped up all night, without us having to ask. We enjoyed a drink in the bar upstairs, which had an excellent selection for every taste. When our table was ready we were shown downstairs to soak up the ambience. When the food arrived we were not disappointed, definitely competing for the best meal out I have ever had. The only criticism I would have was that when we were given a run down of the menu, the delivery was a little too fast, which made it hard to take everything in. Overall, an oustanding dining experience and one we are hoping to repeat again in the not too distant future. I will be recommending Upstairs at The Grill to all & sundry!"
    dined on 17/03/2014
  • "A very select atmosphere. Very welcoming with amazing food and excellent service. Didn't want the experience to end. We will be back."
    dined on 16/03/2014
  • "On arrival we were led upstairs to the bar. A very attentive Waiter ensured that we had our drinks, gave us copies of the menu and asked us to take our time choosing. Food chosen we sat drinking for about 10 minutes and then was told our table was ready. We was led downstairs, although the restuarant is called Upstairs At the Grill? The area downstairs was very busy and tables were very close together. Our table was cleared too early, infact while one of our partty was still eating, this made us feel uncomfortable. The cost of the meal, 4 starters 4 mains with four bar drinks and one glass of wine was £180.00. We chose this restaurant on recomendation for my daughter's graduation dinner. Food excellent, dining room service needs improving"
    dined on 14/03/2014
  • "Dined at upstairs at the grill for my birthday and the experience was great from start to finish. Service was impeccable!! The food was delicious and we would definitely return."
    dined on 14/03/2014
  • "We went to this restaurant after reading about all the good reviews on various websites. The food is excellent, service is great, lovely ambiance. Can't agree more with all the great reviews that have been given to this restaurant."
    dined on 01/03/2014
  • "Fantastic Sunday lunch for two. Good value and outstanding service. I can't rate this place enough - along with it's partner venues in Chester, the service and food are second to none. Can't wait to return."
    dined on 09/03/2014
  • "All staff from the start were great, very friendly, polite and attentive to needs. Food was delicious with an atmosphere to match."
    dined on 09/03/2014
  • "We came to this restaurant for the races last September as our original restaurant had cancelled on us and we were blown away by the service and quality that much that we decided to travel back down for my birthday and was not disappointed. The first time was for a group booking and was in their private dining area and the second time was for just me and my husband, and I would recommend for both, the feel and the mood is brilliant and the food is awesome, the staff are extremely friendly and helpful and I cannot fault this restaurant at all, we are planning to go again in November"
    dined on 28/02/2014
  • "Having relocated to Cornwall some years ago our annual trip back to Chester is always something to look forward to. We first dined at Upstairs at the Grill last year and loved it so much that we booked for our first night back this visit. We were not disappointed; the staff were as professional as we remembered from the minute we walked in until we left and the food outstanding. This restaurant is unique in many ways but we are always impressed by the relaxed yet 'top end' ambiance. The gin selection is always a treat and the 3 side orders as recommended to share were perfect with our steaks. We would not miss out on this dining experience whenever we visit and highly recommend this restaurant. Thank you."
    dined on 25/02/2014
  • "I treated my partner to a meal here for his 30th birthday-we both thoroughly enjoyed our evening&would highly recommend that others book a table! We walked in,our coats were taken&we were offered the choice to sit at the bar while we perused the menu or to go straight to our table. We opted for the bar&were both thrilled to find a bar-side sofa draped in soft lighting waiting. A very efficient and friendly barman took us through the cocktail menu&answered all of our questions about the various gins on offer. We were shown the steak board before ordering&talked through the cuts(a nice touch if you haven't visited before). When we sat down for our meal, the service was impeccable - the best we have ever received.The meal was spectacular - 5*!"
    dined on 24/02/2014
  • "We booked Upstairs At The Grill after reading good reviews and certainly wasn't disappointed. We like to try different restaurants and this is now our favourite and look forward to dining there again."
    dined on 24/02/2014
  • "If you want Fabulous food and fantastic service upstairs at the grill is the place to go. The staff were friendly and professional and incredibly attentive, nothing was too much trouble. The food was the best steak we've had in along time and the sides were cooked perfectly too. We lived the quirky presentation of the cheese board and the pan actors was just delicious . We will definitely be returning !"
    dined on 23/02/2014
  • "This was our first visit to Upstairs at the Grill and we were most impressed. Staff were very friendly and helpful without being overbearing. Food was excellent, fantastic choice of steaks, the restaurant had a relaxed yet buzzing atmosphere."
    dined on 22/02/2014
  • "Amazing attentive and delicious experience! Melt in a mouth meat experience, a must try if staying in Chester or just passing by. Our second visit we ordered bone marrow sides but chef wasnt happy with the quality, so replaced with free and more expensive option of shrimps, a fantastic service!"
    dined on 21/02/2014
  • "This restaurant is a hidden gem. Very small and gets booked up fast, but with great atmosphere, attentive but not over-bearing or pretentious service and darn good meat. Not the cheapest out there, but it was definitely one of the best steak's I've had in a British restaurant. Great for romantic evening meals."
    dined on 18/02/2014
  • "Upstairs at the Grill is an excellent place for relaxed dining in a comfortable ambience. I would recommend this place for the important business meeting, birthday celebration or just a really good night out."
    dined on 19/02/2014
  • "We loved this restaurant as soon as we walked in. It was miserable grey rainy day and coming into the warm glow cosy restaurant was great. It was a very special dining experience. The food and staff were lovely. We had a lovely large table just for two of us. The menu catered for everyone. Would go again in a hurry"
    dined on 15/02/2014
  • "my husband found upstairs at the grill on tripadvisor. What a find. we were met at the door and the experience stared there. cocktails and super menu later we both had steaks. They were cooked perfectly and there was plenty of sides to choose. it made our lovely few days away very worth while. great value for money, a great dining experience."
    dined on 18/02/2014
  • "Food and service usually excellent but Sunday lunch times not the best time to go for the full experience."
    dined on 16/02/2014
  • "Went for lunch and had booked online with no trouble. Immediately seated and offered a variety of waters while we chose our drinks and food. A wide selection of alcoholic drinks available but not many non alcoholic ones. Had a Cesar salad and fresh bread while we waited for out main. Absolutely superb steaks, ample chips for two and a fantastic experience. Could not stay for long as we had arrangements elsewhere. We had a wonderful meal but be expected to pay a little for the experience, this place is not cheap but worth every penny."
    dined on 14/02/2014
  • "Second time around even better! Staff enthusiasm was great, Ill bever tire of the steak board explanation. Food was outstanding and we will go again very soon. To top the evening off the bill was a very pleasent surprise. Highly recommended. Their sister resturaunt Hickory's is opening up in Rhos on Sea soon and we will be regular visitors! Look out N Wales the standard is about to be raised!"
    dined on 08/02/2014
  • "Wow! Stunning! The food was simply out of this world, the presentation was 1st class, and the service was truly professional. We went for a mid afternoon meal and were not disappointed. This is a great place for a special occasion, romantic meal etc. The drinks menu ran to well over 20 pages in itself and the homemade apricot & clementine gin was superb!"
    dined on 01/02/2014
  • "Upstairs @ Grill was as amazing as ever. A perfect place to go for a really special meal as the ambience and service as well as the fab meals are second to none. Price dictates a special meal but you certainly won't be disappointed . As I had to book for an earlier sitting than normal I even got chance to sample their special , which apart from price you wouldn't have known it from any other item on menu. Can't wait til next visit to Chester to go again."
    dined on 05/02/2014
  • "great food, friendly helpful staff ,loved it all even called for cocktails in the bar lounge across the road that was fab too"
    dined on 05/02/2014
  • "Me and my boyfriend visited this restaurant as part of a birthday weekend and I must say it was amazing in every way. From the minute we walked in to be greeted by a professional but friendly gentleman and a hand written birthday card on the table to the minute we left and were offered a taxi and even directions to the local supermarket (I had forgotten shampoo!) My boyfriend had steak and lobster and said it was one of the best he has ever had (and he's a chef) and I had chicken which was beautifully cooked. The service was perfect and nothing is too much trouble. We will definitely be visiting Chester again, if just for this restaurant alone! Thanks to all."
    dined on 03/02/2014
  • "My partner and I came her for our anniversary. The steaks were amazing along with the service. Staff were friendly, attentive and kept our water topped up without being intrusive. The music was chilled and just loud enough so that you weren't listening in to other diners conversations. We had a small complaint about one of our side dishes and they went out of their way to apologise and didn't charge us for it. A meal can be good but if the service isn't up to scratch I wouldn't return. The service and food were so great my partner and myself hadn't even left and were already discussing when the next special occasion was so we could go again. We decided Saturdays are special!"
    dined on 03/02/2014
  • "Used to be special, now average with poor front of house and very poor service. Were not offered a drink upstairs as usual hence no upstairs We were given 2 bread rolls between 3 of us 2 wine glasses between 3 Staff not interested Asked to cut into our steaks to see they were cooked to our liking then waitress walked off before we could answer We were asked by maître d for opinion when we gave it he turned his back and dismissed us Not necessary and not the way to keep people coming back"
    dined on 31/01/2014